Shipping policy
1. Overview
Eleanor Khonje Consulting ("we," "us," or "our") operates the website shop.etkleadershipsolutions.com (the "Site"). This shipping policy describes how we handle the delivery of our products and services, including physical goods and coaching sessions.
2. Delivery of Services
- In-Person Coaching: For our in-person coaching services, sessions will be scheduled at a mutually agreed-upon location. Once you book a session, we will contact you to confirm the details.
- Online Coaching: Online coaching sessions will be conducted via video conferencing tools. After booking, you will receive an email with the session link and further instructions.
3. Shipping of Physical Products
For any physical products purchased through our Site, the following shipping terms apply:
- Preparation Time: All physical products require a preparation time of 2 business days before they are shipped.
- Shipping Method: We use Swiss Post (Poste B) for all our deliveries within Switzerland.
- Delivery Time: Once shipped, deliveries within Switzerland will typically take 3 business days.
- Shipping Rates: Shipping rates will be calculated at checkout based on the weight and dimensions of the purchased items.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track your package through the Swiss Post website.
5. Shipping Restrictions
Currently, we only ship physical products within Switzerland. We do not offer international shipping at this time.
6. Issues with Delivery
If you encounter any issues with your delivery, such as delayed shipments or damaged products, please contact us at info@etkleadershipsolutions.com. We will work to resolve the issue as quickly as possible.
7. Contact Us
For any questions or concerns about our shipping policy, please contact us:
Eleanor Khonje Consulting
Avenue De-Luserna 44
1203 Genève
Email: info@etkleadershipsolutions.com